Is this a subscription contract?
Yes. You will be be automatically charged again depending on your billing cycle (monthly/yearly).
Note : This does not implies on SMS plans.

Can I upgrade from PingPro Free to PingPro Plus, BusinessPro plan?
Yes. Simply sign in to your account, go to Plan Settings and click Upgrade Plan.

What types of payment do you accept?
All major credit cards accepted. We accept payments through PayPal payment processing. You do need to have a PayPal account to make a purchase.

What currencies do you accept?
We accept only US Dollars.

Do you offer money back guarantee?
All plans except (free & sms packages) carries a first 30-day unconditional money back guarantee. See terms of service for details.

Can I cancel my subscription anytime?
Yes. Just email your request to billing@pingpro.com or cancel the recurring payment subscription from your papyal account.

How are checks done?
Our monitoring servers are deployed in different data centers located in US & Canada.

The servers run protocol based tests on your website at specific intervals (every 1,3, 5, 15, 30 or 60 minutes) 24 hours per day, 7 days per week, 365 days per year to ensure that your customers and users can reach your website. If more than one location detects a failure, an email or SMS alert is sent to you.

Checks per day are calculated on min check period multiplied by max location. (per day per monitor)